Take a screen capture
Sometimes it's easier to show someone what you're seeing on your computer screen instead of explaining it. In Windows, one easy solution is the Print Screen(PRTSC, PRTSCN) key.
- Click on the window you want to capture.
- Press Alt + Print Screen buttons.

- Open Paint application.
- Click the Start button (Windows logo) on the taskbar
- Type Paint
- Click Paint in the search results
- In Paint application, on the Home tab, in the Clipboard group, click Paste.

- Save the picture and attach the saved file in your email.